Virtual Surveyor nv

Philipssite 5 Box 20

B-3001 Leuven, Belgium,

Registered in the Crossroads Bank for Enterprises in Belgium with number 0871.935.077


Among the types of Personal Data that the Services collect, by itself or through third parties, there are: Cookies, Usage data, geographic position, email address, first name, last name and country. Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection. The Personal Data may be freely provided by the User, or collected automatically when using the Services. Any use of Cookies - or of other tracking tools - by the Services or by the owners of third party services used by the Services, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the Services required by the User. Failure to provide certain Personal Data may make it impossible for the Services to operate properly or to operate at all. Users are responsible for any Personal Data of third parties obtained, published or shared through the Services and confirm that they have the third party's consent to provide the Data to the Owner.


Methods of processing

The Data Controller processes the Data of Users in a proper manner and takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the Services (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.


The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the Services requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.


The Data concerning the User is collected to allow the Owner to provide the Services, as well as for the following purposes: Handling payments, Analytics, SPAM protection, Location-based interactions, Contacting the User, Displaying content from external platforms, Hosting and backend infrastructure, Infrastructure monitoring, Managing contacts and sending messages, Managing support and contact requests and Remarketing and Behavioral Targeting. The Personal Data used for each purpose is outlined in the specific sections of this document.


Personal Data is collected for the following purposes and using the following services:


The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior and to contextualize and personalize online advertising. For detailed information contact Virtual Surveyor nv.

Contacting the User

By registering for a free trial, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning the Services. Your email address might also be added to this list as a result of signing up to the Services or after making a purchase. For detailed information contact Virtual Surveyor nv.

Displaying content from external platforms

This type of services allows you to view content hosted on external platforms directly from the pages of the Services and interact with them. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it. For detailed information contact Virtual Surveyor nv.

Handling payments

Payment processing services enable the Services to process payments by credit card, bank transfer or other means. To ensure greater security, the Services shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment. For detailed information contact Virtual Surveyor nv.

Hosting and backend infrastructure

This type of services has the purpose of hosting data and files that enable the Services to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of the Services. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored. For detailed information contact Virtual Surveyor nv.

Infrastructure monitoring

This type of services allows the Services to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved. Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of the Services. For detailed information contact Virtual Surveyor nv.

Location-based interactions

The Services collect, use, and share User location Data in order to provide location-based services at the level of the Country for export control purposes. For detailed information contact Virtual Surveyor nv.

Managing contacts and sending messages

This type of services makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. The Services also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message. For detailed information contact Virtual Surveyor nv.

Managing support and contact requests

This type of services allows the Services to manage support and contact requests received via email or by other means, such as the contact form. The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address). For detailed information contact Virtual Surveyor nv.

Remarketing and Behavioral Targeting

This type of services allows the Services and its partners to inform, optimize and serve advertising based on past use of the Services by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity. For detailed information contact Virtual Surveyor nv.

SPAM protection

This type of services analyzes the traffic of the Services, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM. For detailed information contact Virtual Surveyor nv.

Customer Data

Customers may electronically submit data or information to the Services (“Customer Data”) for online publication through Virtual Surveyor Online Service. Virtual Surveyor nv will not review, share, distribute, or reference any such Customer Data except as provided in the Virtual Suveyor nv terms of service, or as may be required by law. In accordance with the terms of service, Virtual Suveyor nv may access Customer Data only for the purposes of providing the services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law. For detailed information contact Virtual Surveyor nv.

Selling services online

The Personal Data collected are used to provide the User with digital services including payment and electronic delivery. The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by the Services depends on the payment system used. For detailed information contact Virtual Surveyor nv.

Unique device identification

The Services track Users by storing a unique identifier of their device, for licensing and analytics purposes and for storing Users' preferences. For detailed information contact Virtual Surveyor nv.

Cookie Policy

The Services use Cookies. For detailed information contact Virtual Surveyor nv.


Legal action

The User's Personal Data may be used for legal purposes by the Data Controller, in Arbitration, in Court or in the stages leading to possible legal action arising from improper use of the Services or the related services. The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities. 

Additional information about User's Personal Data 

In addition to the information contained in this privacy policy, the Services may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request. 

System Logs and Maintenance 

For operation and maintenance purposes, the Services and any third party services may collect files that record interaction with the Services (System Logs) or use for this purpose other Personal Data (such as IP Address). 

Information not contained in this policy 

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document. 

The rights of Users 

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above. 

Changes to this privacy policy 

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using the Services and can request that the Data Controller removes the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.


Personal Data (or Data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically from the Services (or third party services employed in the Services), which can include: the IP addresses or domain names of the computers utilized by the Users who use the Services, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Services) and the details about the path followed within the Services with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.


The individual using the Services, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

Data Subject

The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of the Services. The Data Controller, unless otherwise specified, is the Owner of the Services.

The Services

Virtual Surveyor Software Service, Virtual Surveyor Online Service, Virtual Surveyor Website, Virtual Surveyor Helpdesk and Online or offline documentation are collectively referred to as the “Services”. The Services are the softwares by which the Personal Data of the User is collected.


Small piece of data stored in the User's device.


Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

This privacy policy relates solely to the Services.


This Privacy Policy was updated on 14 March 2016.